Terms & Conditions

A booking is only confirmed once you've verified your identity by one-time code and completed the booking flow. Until then, a room may be held for a limited time but is not guaranteed.

Room availability, nightly rates, and any applicable weekday pricing are shown at the time of booking and locked in for that reservation once confirmed.

The total shown before you confirm includes the nightly room rate for your exact dates, a cleaning fee, and applicable tax (GST). No additional charges are added after confirmation beyond what's shown.

Payment is collected directly at the property unless otherwise agreed with our team in advance.

Standard check-in and check-out times are shown on each property's page. Early check-in or late check-out is subject to availability - contact us in advance to request it.

A valid government-issued photo ID matching the name on the booking may be required at check-in.

To cancel or change a booking, contact us directly with your booking code. Cancellation terms can vary by property and will be confirmed at the time of your request.

Guests are expected to respect the property, other guests, and any house rules listed on the property's page (including guest capacity, smoking, and pet policies).

We reserve the right to end a stay without refund in cases of serious damage, illegal activity, or violation of house rules.

Sunrise Dream Stay and its property partners are not liable for loss, theft, or damage to personal belongings during your stay, except where required by law.