Booking
How do I book a room?
Pick your dates on any property page, choose a room, and reserve it. We'll text and email you a one-time code to confirm your identity before the booking is finalized - no account or password needed.
Why does my reservation say "on hold"?
Once you start booking, we hold that room for you for a short window so someone else can't take it out from under you while you finish checkout. If the hold expires before you complete it, you'll need to check availability again.
Can I book more than one room at a time?
Each booking covers one room. If your group needs more space than a single room's guest capacity, book a second room separately for the same dates.
Payment
When do I pay?
Payment is collected at the property, not online. Your total (including cleaning fee and applicable tax) is shown before you confirm, so there are no surprises at check-in.
What's included in the total price shown?
The nightly room rate for your exact dates (which can vary by day of week), a cleaning fee, and GST. That's the full amount due - nothing extra is added later.
Check-in & check-out
What time is check-in / check-out?
Standard check-in and check-out times are shown on each property's page. If you need an earlier check-in or a later check-out, contact us directly and we'll do our best to accommodate it.
How do I find my booking confirmation?
Use "My Bookings" in the site header with the phone number you booked with - we'll text you a one-time code to look it up securely.
Cancellations
Can I cancel or change my booking?
Contact us directly with your booking code and we'll help you cancel or adjust your dates, subject to the property's cancellation terms.
Still have questions?
Email us at info@sds.com and we'll get back to you.